Reshma Abdullah

9249

Reshma Abdullah

Consultant at Self Employed

Book a Meeting

Fee

$0

Rating

5

1:1 Meeting

Resume Review

I will review your resume and recommend changes. Changes recommended will cover all elements from fonts to content to format This service does not includes re-writing or formatting resume.

$10 FREE

15,30 Minutes

1:1 Meeting

LinkedIn Profile Review

I will review your LinkedIn profile and advice on how to optimize it for fruitful networking and professional growth. This service does not includes re-writing LinkedIn profile

$10 FREE

15,30 Minutes

1:1 Meeting

1:1 Coaching

I provide coaching on various aspects from improving skills, transforming your professional outlook, future progression, career selection, networking on LinkedIn, social media profile & interactions, growth mindset, management & Leadership.

$25 FREE

15,30 Minutes

1:1 Meeting

Online Training Expertpin Event

A special offer small close knit teams , managers can contact for 1 hour discovery session for their teams to identify skills needed. Available for 10 members per session. For each session of 10 +1 Manager, the cost will be $100.

Free

15,30 Minutes

1:1 Meeting

Contact Center Operations Consulting

Optimize customer service processes, Customer & Service Journeys, Customer Experience, implement advanced technologies, and enhance workforce management to boost efficiency, customer satisfaction, and operational performance.

Free

15,30 Minutes

1:1 Meeting

Customer Experience Management Consulting

Enhance client interactions by developing strategies to improve service quality, streamline processes, and implement innovative solutions for superior customer satisfaction and loyalty.

Free

15,30 Minutes

Great news! Reshma Abdullah is offering FREE meetings slot to limited number of customers, book yours now.

About.

Seasoned CX Operations Management Professional

I am a seasoned Customer Service & Experience Operations Manager across multitude of industries. Besides core focused areas I have managed Marketing & Communication function at flydubai Airlines and Pakistan Afghanistan Joint Chamber of Commerce & Industry.

Industries I have worked with are Airlines, Telecom & Technology, Trade Chambers.

Extensive team leadership experience; upgrading current to leading brand new team and projects. I have led teams up to 500+ resources.

Established and led two green field Airline Contact Centers. Pakistan International Airlines Global Contact Center equipped with omni channels.
flydubai Pakistan Contact Center, the first contact center in any network country other than UAE HQ Contact Center

Functional management of recruitment, training, service quality, loyalty programs, back offices, emergency & crisis response, facility management, vendor and contract management.

I bring solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes while managing crisis arising out of force majeure.

I am results-driven and resilient in developing teams while improving processes and increasing productivity.

With an eye for improvement based on data and people capacity, I have devised various innovative methods to manage service levels, capacity building initiatives, cross functional collaboration & change management.

I bring diversified and rich transferable skill set at the core of which lies solving problems for customers be them internal or external

Global Operations Management, People Management, Service Quality Management, Resource Management, Leadership & Decision Making, Performance Management, Facility Management & Administration
Crisis Management with resilience and working under pressure while leading the team
Process oriented with passion for improvement, problem solving and maintaining Service Levels using People, Process & Technology alignment approach
Communication & Interpersonal Skills, Team-work & Independent contributor
Stakeholder Management and cross functional collaboration with internal and external teams

Achievements.

Following certificates have been awarded to Reshma Abdullah.

Certificate: ecsu

5 Coaching Sessions

09 Jun, 2024

Credentials

Certificate: ecry

1 Coaching Sessions

01 Jun, 2024

Credentials

Expertise.

Areas of expertise for which I can be contacted.

Reviews.

5 (5)

Jaweriya Naz

July 2024

It's been nice talking to you. I'll work on the suggestion you have given and will join you soon.

Shahid Ameen

June 2024

Had a great convo with her. She first understands the conversation and gives a detailed opinion on it. Recommended 10/10

Asma Eman

April 2024

I had an insightful session with Reshma! With her guidance, I identified strengths and set ambitious yet achievable goals. Highly recommended and grateful for the valuable guidance received!

Muhammad Khurram

November 2023

Enlisting the help was a game-changer. She adeptly uncovered and dismantled blockers, paving the way for a clearer career path in identifying strengths and setting ambitious yet achievable goals. Gained invaluable insights!!

Jawwad Kalia

December 2023

Excellent intro call! She is a great listener and was able to share valuable feedback. Recommended if you are looking to get insights on operational excellence or advice on how to navigate the next steps in your career.

Reshma Abdullah's Stats

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Meetings Booked:

Attendance:

100%

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