Reshma Abdullah


Reshma Abdullah

Freelancer at Not presently

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1:1 Meeting

Resume Review

I will review your resume and recommend changes. Changes recommended will cover all elements from fonts to content to format This service does not includes re-writing or formatting resume.


1:1 Meeting

LinkedIn Profile Review

I will review your LinkedIn profile and advice on how to optimize it for fruitful networking and professional growth. This service does not includes re-writing LinkedIn profile


1:1 Meeting

1:1 Coaching

I provide coaching on various aspects from improving skills, transforming your professional outlook, future progression, career selection, networking on LinkedIn, social media profile & interactions, growth mindset, management & Leadership.


1:1 Meeting

Online Training Expertpin Event

A special offer small close knit teams , managers can contact for 1 hour discovery session for their teams to identify skills needed. Available for 10 members per session. For each session of 10 +1 Manager, the cost will be $100.


1:1 Meeting

Travel Services

Book domestic & International tickets Visa for Dubai, Sharjah and Baku can be arranged Service charges vary Travel documents validity and authenticity are customer's responsibility WhatsApp for Travel Services only +92-301-2161330


Great news! Reshma Abdullah is offering FREE meetings slot to limited number of customers, book yours now.


Seasoned CX Operations Management Professional

Seasoned Customer Service & Experience Operations Manager across multitude of industries. Led teams
of 500+ resources, managing & leading operations, Service Quality, training, recruitment, loyalty program,
back offices & facility management etc. Having 20 years of experience, results-driven and resilient in
developing teams while improving processes and increasing productivity. Bringing solid understanding
of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes while managing crisis arising out of force majeure.

Holding Masters in International Relations, Criminology and EMBA in Human Resource Management
Courses & Certifications

• Internal Quality Audit for ISO 9000 by Quality Concerns| 2000
• Quality System Documentation for ISO 9000 by Pakistan Institute of Management | 2001
• Quality Management Internal Auditor (IRCA approved) certification by BVQI Pakistan 2002
• Essential Skills for Managers by British Council | 2006
• Leading Sustainable & Profitable Growth by MIT Entrepreneurship Center | 2007
• Culture of Excellence by Mobilink| 2007
• Developing a Culture of Excellence by Mobilink| 2007
• Leading for Excellence by Navitus Private Limited| 2008
• Certified Six Sigma Green Belt by SQI International PTE Ltd 2008
• COPC Certified Implementation Leader | 2019

Established and led two green field Contact Center projects.


Areas of expertise for which I can be contacted.


5 (2)

Muhammad Khurram

November 2023

Enlisting the help was a game-changer. She adeptly uncovered and dismantled blockers, paving the way for a clearer career path in identifying strengths and setting ambitious yet achievable goals. Gained invaluable insights!!

Jawwad Kalia

December 2023

Excellent intro call! She is a great listener and was able to share valuable feedback. Recommended if you are looking to get insights on operational excellence or advice on how to navigate the next steps in your career.

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