Fee
$0
Rating
5
I will review your resume and recommend changes. Changes recommended will cover all elements from fonts to content to format This service does not includes re-writing or formatting resume.
$10 FREE
15,30 Minutes
I will review your LinkedIn profile and advice on how to optimize it for fruitful networking and professional growth. This service does not includes re-writing LinkedIn profile
$10 FREE
15,30 Minutes
I provide coaching on various aspects from improving skills, transforming your professional outlook, future progression, career selection, networking on LinkedIn, social media profile & interactions, growth mindset, management & Leadership.
$25 FREE
15,30 Minutes
Online Training Expertpin Event
A special offer small close knit teams , managers can contact for 1 hour discovery session for their teams to identify skills needed. Available for 10 members per session. For each session of 10 +1 Manager, the cost will be $100.
Free
15,30 Minutes
Contact Center Operations Consulting
Optimize customer service processes, Customer & Service Journeys, Customer Experience, implement advanced technologies, and enhance workforce management to boost efficiency, customer satisfaction, and operational performance.
Free
15,30 Minutes
Customer Experience Management Consulting
Enhance client interactions by developing strategies to improve service quality, streamline processes, and implement innovative solutions for superior customer satisfaction and loyalty.
Free
15,30 Minutes
About.
Seasoned CX Operations Management Professional
I am a seasoned Customer Service & Experience Operations Manager across multitude of industries. Besides core focused areas I have managed Marketing & Communication function at flydubai Airlines and Pakistan Afghanistan Joint Chamber of Commerce & Industry.
Industries I have worked with are Airlines, Telecom & Technology, Trade Chambers.
Extensive team leadership experience; upgrading current to leading brand new team and projects. I have led teams up to 500+ resources.
Established and led two green field Airline Contact Centers. Pakistan International Airlines Global Contact Center equipped with omni channels.
flydubai Pakistan Contact Center, the first contact center in any network country other than UAE HQ Contact Center
Functional management of recruitment, training, service quality, loyalty programs, back offices, emergency & crisis response, facility management, vendor and contract management.
I bring solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes while managing crisis arising out of force majeure.
I am results-driven and resilient in developing teams while improving processes and increasing productivity.
With an eye for improvement based on data and people capacity, I have devised various innovative methods to manage service levels, capacity building initiatives, cross functional collaboration & change management.
I bring diversified and rich transferable skill set at the core of which lies solving problems for customers be them internal or external
Global Operations Management, People Management, Service Quality Management, Resource Management, Leadership & Decision Making, Performance Management, Facility Management & Administration
Crisis Management with resilience and working under pressure while leading the team
Process oriented with passion for improvement, problem solving and maintaining Service Levels using People, Process & Technology alignment approach
Communication & Interpersonal Skills, Team-work & Independent contributor
Stakeholder Management and cross functional collaboration with internal and external teams
Achievements.
Following certificates have been awarded to Reshma Abdullah.
Expertise.
Areas of expertise for which I can be contacted.
Reviews.
5 (5)
Jaweriya Naz
July 2024
It's been nice talking to you. I'll work on the suggestion you have given and will join you soon.
Shahid Ameen
June 2024
Had a great convo with her. She first understands the conversation and gives a detailed opinion on it. Recommended 10/10
Asma Eman
April 2024
I had an insightful session with Reshma! With her guidance, I identified strengths and set ambitious yet achievable goals. Highly recommended and grateful for the valuable guidance received!
Muhammad Khurram
November 2023
Enlisting the help was a game-changer. She adeptly uncovered and dismantled blockers, paving the way for a clearer career path in identifying strengths and setting ambitious yet achievable goals. Gained invaluable insights!!
Jawwad Kalia
December 2023
Excellent intro call! She is a great listener and was able to share valuable feedback. Recommended if you are looking to get insights on operational excellence or advice on how to navigate the next steps in your career.
Reshma Abdullah's Stats
Email Confirmed:
Profile Verification:
Meetings Booked:
Attendance:
100%
How to e-meet Reshma Abdullah?
You can book a meeting on the available slots and connect with Reshma Abdullah via an online meeting.
Need help?
Please reach out to our team at [email protected]
